Band 3 Endoscopy Booking Co-Ordinator

Job summary

An exciting opportunity has arisen to work in the fast paced and busy Waiting List Booking Teams based at Queen Elizabeth Hospital. The post is 22.5 hours per week, hours and days to be discussed.

As part of a large team of Waiting List Co-ordinators, the post holders will individually manage the elective waiting lists for specialities. Booking pre-operative appointments for patients ensuring they are fit and ready to book their TCI appointment for diagnostics or treatment pathway. The main activity is to ensure theatre lists are fully utilised adhering to the RTT Access Policy and Elective Booking process and ensuring targets are met for Cancer cases and long waiters. The post holder will also answer telephone queries from patients; working closely with all internal and external stakeholders for a successful patient pathway experience.

Main duties of the job

*Create documents / spreadsheets / reports as required using IT Systems

* Use Trust systems to input electronic data as required

* To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries

* Receiving and dealing with telephone enquiries as appropriate

* To maintain diaries as required

* Input and look up data on Trust IT systems in accordance with Trust policy

* Analyse and extract complex data sets from a number of different sources

* To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work

* Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department

*Liaise with staff and service users and external agencies to provide a point of contact for service users

* To provide a point of contact for service users

* Liaise with other departments / teams as appropriate

* Deal effectively with complaints either face to face or on the telephone and escalate concerns where necessary

* Escalate conflict situations where necessary

* Accurately record telephone messages and other enquiries and refer as appropriate

* Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour

Job responsibilities

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.