Band 2 Apprentice Administrator - Windmill House, Clevedon

Job overview

We are looking for someone who is motivated, willing to learn, enjoys team work and is looking to work in an administrative  role in the NHS.

This role involves basic IT skills, such as typing, emailing, online diary management, answering the phone and some reception duties.

Apprenticeship Programme:

As this is an apprentice position, you will be required to successfully complete a L2 ‘Customer Service Practitioner’ apprenticeship whilst undertaking the requirements of the position.  Applicants will be required to complete a screening assessment which includes English & Maths before an unconditional offer of employment can be made, you will need to successfully complete this within 1 week of being contacted by the apprenticeship training provider.

Your exact pattern of work and study time will need to be agreed with your line manager. You will need to be able to evidence 20% of your working hours, across the full duration of your programme as ‘new learning’. Depending on the delivery mode of your apprenticeship programme this requirement may be met through a combination of assessor contacts, online attendance and workplace learning and mentoring.

Main duties of the job

Eligibility for an apprenticeship programme:

Eligibility criteria for apprenticeships is set by the National Education Skills Funding Agency (ESFA) we as a Trust have no influence on this, as funding rules are dictated by the UK government. Within these rules it stipulates that:

(1)   You must have been an ordinary resident of the UK/EU country for at least 3 years prior to the start date of the apprenticeship (which does not include time on a student visa)

(2)   You must have enough time remaining on your current visa to cover the full duration of the apprenticeship programme.

We will be required to check the above eligibility criteria before an offer of employment, which includes the apprenticeship programme can be made.

You will also be asked to undertake an initial assessment if successful in securing this apprenticeship post. This will include a short English and Maths assessment to assess your current competency level, this is to identify whether you are able to meet the required entry criteria level for the apprenticeship. If a candidate is unable to meet the required entry level for the apprenticeship then they will be unable to commence the apprenticeship post.

Detailed job description and main responsibilities

Provide non-clinical administrative information to colleagues, service users and others, this may include, for instance, providing information about appointments and admissions.

Undertake reception duties as required, including room bookings and undertaking general environmental checks. Log maintenance calls, order stationery and generally support the smooth operation of the office/team base.

Type documents and undertake basic word processing tasks as required; this will be simple documents, some content may, on occasions be distressing.

Take and/or transcribe notes when required by more senior admin colleagues, seeking support and guidance as required.

Input data into simple spreadsheets, using established procedures and using established databases, seeking support and guidance as required.

Run standard reports from established systems, following closely the clear guidance of others.

Organise activities such as meetings; some on an ongoing basis, seeking support and guidance as required.

Provide information to patients, relatives and the multi-disciplinary team about admissions and appointments, seeking support and guidance as required.

Enter information into diaries, arrange meetings and resolving simple issues such as conflicting appointments and schedules, seeking support and guidance as required.

Support more senior administrative colleagues to demonstrate duties to new starters, as required.

Participate in supervision sessions with your designated line manager / supervisor.

Administer surveys and audits created by others e.g. Friends and Family Test questionnaires. health and safety audits

Maintain confidentiality of all information to which you have access, working within clear guidelines, and seeking advice from your supervisor as required.