Associate Operational Lead

Job overview

We are delighted to offer an opportunity to join our Musculoskeletal (MSK) Teams in Tamworth, Lichfield and Seisdon area as an Associate Operational Lead.

This is an exciting new role within the MSK service and provides a unique opportunity to create, shape and develop the role to provide a positive impact within the teams.

You will work alongside the Operational Lead and wider team to support and oversee operational delivery of services at team level in order to address issues impacting on service delivery with overall support and strategic direction from the General Manager / Operational Manager and Operational Lead.

Leading by example and holding our Trust values at the heart of our service delivery, you will hold operational responsibility for delegated duties from the MSK Operational Lead, in the delivery of effective, efficient and high-quality services for service users.

You will work in conjunction with the Head of Operations, General Manager, Operational Manager, Operational Lead and Professional Leads to develop and deliver safe and effective services, in accordance with key national targets, clinical standards, service priorities and performance indicators set by local commissioners and Trust policies.

Main duties of the job

With guidance from the Operational Lead you will manage the multi-displinary teams and be responsible, with supervision of the Operational Lead, for the deployment, day-to-day management, supervision and co-ordination of designated staff, co-ordinating the day-to-day activities of the team.

As part of this role you will also be expected to:

• Help to create a team culture in which staff are valued and well-supported and able to deliver services with care and compassion.
• Investigate complaints, meet and respond to complaints and draft complaint responses, as requested by the Operational Lead or Operational Manager.
• Establish structures within the team to ensure effective management and supervision of staff across the service.
• Manage recruitment and selection of staff, taking into account workforce plans and new ways of working.
• Monitor and manage attendance e.g. annual leave, training, study leave and sickness absence, taking appropriate management action as required.
• Ensure conduct and performance is effectively managed in accordance with Trust policies.

Detailed job description and main responsibilities

Please see attached the Job Description and Person Specification for further details regarding this role.