Assistant Pathway Administrator

Job overview

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

We are looking for a self-motivated, enthusiastic individual to join us as a Patient Admin Assistant working in the Renal & Transplant team.

This is a varied & busy role that would suit someone who is able to work on their own initiative but also as part of a team.

There is plenty of opportunity for learning & development both within the role & the service.

Renal & Transplant is a large acute service with many areas & units that require admin support.

This post is crucial to the on-going development of the service and would suit a candidate who has excellent organisational and communication skills with a background preferably within the NHS although this is not essential.

You will be expected to liaise with staff and colleagues at all levels. You will have proven administration & customer service skills with the ability to prioritise and manage your own workload to tight deadlines.

You will need to demonstrate initiative and flexibility in your approach and be able to work in a pressurised and busy environment.

Previous applicants need not apply.

Main duties of the job

Provide administrative support to consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

Detailed job description and main responsibilities

• Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
• Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
• Respond to communication and queries including email, face to face and over the telephone in a timely manner.
• Maintain patient confidentiality at all times.
• Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
• Use the Trust IT systems (for example EPR, Voice Recognition, SCANIT, etc.) to register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.
• Assist with the processing of new referrals on Choose and Book / DBS / e-referral systems.
• Contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
• Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures
• Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
• Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade.