Appointments Officer - Medical Imaging - 21 hours

Job overview

Main duties of the job

ROLE OVERVIEW

• To be responsible for providing a service for the scheduling of MR Radiology appointments  ensuring compliance with Trust & Directorate Guidelines / Protocols.
• To communication with patients, consultants and staff at all levels and possess the ability to empathise with patients, relatives, etc. regarding procedure & appointments.
• To be responsible for maintaining appointment list templates.
• To proritise and self-supervise own workload and act independently.

Detailed job description and main responsibilities

MAIN TASKS & RESPONSIBILITIES

Information

• To maintain a comprehensive radiological examination appointment system for the Trust by ensuring all appointment requests are accurately input onto the appropriate system in a timely manner, in line with Trust & Government Guidelines.
• To undertake a comprehensive search of systems to cross reference patient examinations to ensure no duplicate requests are inputted and ensure patient demographic data is accurate.
• Where appropriate, to ensure requests are verified by x-ray Consultants and Principal Radiographers prior to appointing and providing necessary information to facilitate this process.
• Take action as necessary to ensure patient DNAs are recorded and dealt with in line with Trust protocols.
• To assist in modifying examination preparation sheets as and when necessary.

Communication

• Regular communication with GPs, Outpatients, etc. using written and verbal communication regarding servicing / breakdown of rooms etc., which will affect patient diagnosis.
• Daily contact with senior diagnostic staff and consultants regarding staffing, room availability and urgent requests.
• Regular liaison with relevant parties concerning appointing private patients.
• Produce appointment letters in a timely manner enclosing the correct preparation sheet and medication required according to Radiologist and Department guidelines/protocols.
• Formulate and type letters to GPs and Consultants regarding examination requests as and when required.

Planning

• Taking responsibility for closing, blocking or rescheduling lists or specific appointment times in order to maintain session templates.
• Continually check all appointment slots are utilised to ensure efficient and effective use of Department resources.
• Operate a comprehensive bring forward system for patients who are available for short notice appointments and outpatient follow-up appointments.

Additional Duties

• Take part in the Personal Development Review process, identifying own training needs for continued personal development
• Provide cover for sickness absence or annual leave as & when required across Radiology for Mid Cheshire Hospitals NHS Foundation Trust.
• Undertake all administrative procedures pertaining to role which may on occasion include image transfer or reception duties.