Appointment Coordinator

Job overview

Appointment Coordinator Department: Imaging Band: 3 - £24,071 - £25,674 Per annum Hours: Full Time - 37.5 per week, all MKUH roles will be considered for flexible working

You will be responsible for providing an efficient and effective appointment system within the Imaging department.  This involves dealing with all appointment requests from Health Centres, GP’s, Out-Patient Clinics, and Wards.

This is a challenging roll but if you are a bright, enthusiastic, highly motivated individual who likes to be kept busy, this could be the post for you.

The successful applicants will have excellent communication skills. Enjoy working as part of a team and ideally will have had previous experience of working with the public. A flexible approach to the needs of the department is essential.

Interview date: To be confirmed

Main duties of the job

This is a key ‘shop window’ post, involving the provision of an effective and efficient appointments service for all persons attending imaging as a result of GP, health centre, outpatient and inpatient referrals.

Detailed job description and main responsibilities

General administration

To gain a thorough knowledge of the hospital CRS and Radiology CRIS and PACs computer systems to book appointments, look up patient notes and images and update and amend or add patient information. Particular care is required as the department uses a number of operating systems that are interdependent.

Although the post is located within a specific area of the Imaging department: a working knowledge of other areas of the Imaging appointment and reception areas will be required. Specific duties may be amended over time in response to the changing needs of the department.

Patient pathway

Understand  and work from Primary Target Lists (PTL) and take appropriate action.  It will be necessary to be aware of the targets on the NHS plan and how actions taken in every day procedures affect these targets.

Be aware of length of waits for appointments and highlighting areas of concern to the line manager as well as ensuring concerns are dealt with.

Customer Care/Communications

Ensure that the service provided to patients and other service uses is sympathetic, friendly and efficient.  This may involve for example; tactfully encourage patients not fully aware of the severity of their medical needs to attend investigations without unduly alarming them, or, dealing with patients, or their partners, who may be upset, angry or distressed.

Dealing with telephone enquiries from patients, general practitioners and hospital clinicians. A working knowledge of other areas of Imaging will be necessary to ensure that a second call is not required and that queries are dealt with at the first point of contact or passed to the relevant area. Calls cover a whole variety of subjects including:

• Anxious patients seeking advice on their forthcoming examinations or who are unhappy about the priority of the appointment they have been given.

Training

Undertaking a period of in-post training for 6-12 months to understand all aspects of the post and to attend other training courses as required.

Please refer to the Job Description for further details.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system.  Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.   This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing  employment  with  the  Trust,  all  employees  (except Medical & Dental Staff on national terms and conditions) are  subject  to  a probationary period lasting  a  period  of  six  months  with  an  option  to extend  for  a  further  six  months  to  a total of  12 months.