Admissions Receptionist

We are looking for a pro-active, motivated individual who enjoys working in a challenging and busy Outpatient environment. The successful candidate will play a vital role in ensuring all patients are greeted in a friendly and professional manner and all NMUH policies are upheld and maintained. Applicants should be well organized with excellent communicational skills and able to work well under pressure and be a key team player. NHS experience in a similar role is desirable.

If you would like more information about this opportunity or would like an informal visit, please contact via email  Patricia Gordon on  [email protected] or phone 02088873996.

Prioritise and manage workload without direct supervision.Add patients to waiting list via CIP.Make Welfare calls to patients as a reminder of their procedure and advise them accordingly. Book Pre-assessment appointments for patients. Provide a high quality reception and administrative service for the Receptionist department and to ensure appointments are made in line with Trust policies, guidelines and departmental protocols, additional duties will include:Booking patients follow up onto the computer system.Update all demographics details.Complete outcomes of clinics and accurate recording of 18 weeks pathwayDeal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, in a professional and pleasant manner. Communicate verbally in a sensitive and caring manner at all times.Plan and organise workload to ensure service delivery is maintained and met to specialist delivery directives.Plan and organise workload to ensure service delivery is maintained and met to specialist delivery directives.To work flexibly as part of a team and cross cover other staff across the service to ensure a consistent and effective administration service is maintained at all times.To be proactive in supporting the changing demands within the service likely to impact on the administrative services.To undertake mandatory training.

Provide a high quality reception and administrative service for the Receptionist department and to ensure appointments are made in line with Trust policies, guidelines and departmental protocols, additional duties will include: