Admissions Manager

Job overview

Previous applicants need not apply.

We have an exciting opportunity for a Band 5 Admissions Manager, to provide effective leadership to the admissions team in north-west and north-east and to ensure that a professional, comprehensive and efficient administration service is provided.

Main duties of the job

This role includes but not limited to:

To assist with the operational management and the effective delivery of services including admissions, pre-operative assessment, and the ward, including compliance with national patient waiting times

To promote a positive image of the Trust’s services through the provision of excellent customer service to patients, relatives, carers and external stakeholders, demonstrating a commitment to putting patients first

To be responsible for ensuring high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping

To ensure adherence to the Trust’s Access Policy at all times

Detailed job description and main responsibilities

To work in conjunction with the relevant clinic manager and admissions coordinators to ensure theatre lists are fully booked and run smoothly on a day to day to day basis, handling issues as they arise.

Daily monitoring of theatre profiles to ensure that they are booked to the individual requirements of each service.

To attend weekly performance meetings and to update on departmental performance as necessary

To ensure that RTT compliance is maintained and any issues are escalated proactively to the relevant manager

To liaise closely with the admissions staff, clinic manager, outpatient team and other relevant colleagues to ensure that patient queries are responded to within the agreed KPIs.

To ensure that pre-operative assessment appointments are made in a timely manner.

To ensure that all ward and pre-operative staff are collecting and inputting ethnic coding and up to date patient demographic details on PAS on the day of patients attendance, taking action where required to improve compliance.

To act when required as the first line of investigation with regards to all complaints relating to admissions and associated administrative systems

To act on any annual leave requests from admin staff, ensuring that this information is disseminated appropriately.

To ensure that all clinics are cashed up and admissions and discharges are completed on a daily basis.

To ensure that the admissions staff are complying with any requirements regarding health records management.

To ensure that all transport and interpreting services are booked appropriately by the admin team, ensuring that any specific requirements are communicated in a timely manner.