Administrator/Receptionist

Job overview

The candidate is to provide general administration duties including Reception and the very busy central booking appointment Line. Knowledge and experience of using databases and data inputting is desirable, but training will be given.

Successful candidates should possess a good general education (GCSE’s grades A-C) excellent keyboard and word processing skills (ECDL/RSA2) excellent organisational, communication and interpersonal skills, and the ability to work under pressure, also empathy and understanding when dealing with patients.

Full and part time hours are available

For further details contact Julie Carroll on 01670 500501 [email protected]

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

• To assist in data entry and working with Lilie computer system.
• To provide an efficient and highly confidential reception service for Sexual Health
• To provide administrative and IT support to all staff in the department.
• To present a user-friendly and accessible service to the public
• To support clinical staff with waiting area management
• To undertake telephone and reception duties as appropriate, including dealing with the general public over the telephone or face to face
• To clearly communicate orally with members of the public where there may be barriers to understanding
• To undertake typing as appropriate, using PC based word processing and spreadsheet package
• To undertake general office administration tasks, including filing, photocopying, cash handling (for example petty cash) and processing financial documentation.
• To provide relief cover for other members of the administrative team as appropriate
• To contribute to the training of new members of staff

Detailed job description and main responsibilities

• To provide comprehensive, administrative, IT and clerical support for all staff within the Northumbria Healthcare NHS Foundation Trust, Integrated Sexual Health Service.
• To work flexibly within a team, providing support to colleagues and the multidisciplinary team and provide cover for other administrative and clerical staff when required, on a shared basis.
• To present a user-friendly and accessible service for the public.
• To deal with reception & telephone enquiries effectively and efficiently
• Flexibility to work and travel between offices as required, to cover clinics.
• To be a key holder and responsible for the opening up and closing of the office and setting the alarm.
• Expediting other services and delivers e.g. stock control.
• To order stationery, to ensure sufficient supplies are available in the department when required.
• To be aware of all Trust and service policies and procedures to ensure these are followed at all times.
• To be aware of the nature of information dealt with in the NHS (particularly this department) and to work in a manner which ensure Confidentiality and Security of this information.
• To participate in statutory training courses such as fire training, health and safety and training duties related to the post, as agreed with Line Manager, to ensure skills are maintained.
• To collect data according to agreed procedures, to assist clinicians and managers in provision of information for statutory returns, contract and financial monitoring and service management purposes.