Administration Officer

Job overview

We are looking to recruit an organised and enthusiastic individual to provide administrative support to the scheduling and allocation team through developing and maintaining efficient and effective administrative support systems and processes.

The role purpose is to support the Admin Co-ordinator in the day to day co-ordination of the Community Phlebotomist workload within the Community Intermediate Care Service.

Main duties of the job

Provide a confidential and flexible administration service to the Community Phlebotomy Service.

Ensure patient visits have been allocated correctly and according to the standard operating procedure.

Monitor SystmOne updating tasks and referrals and action them or escalate as appropriate.

To update patient and staff information as directed by an The Admin Coordinator including adding/ deleting patient visits and discharging patients.

Communicate complex, sensitive and contentious patient information effectively with patients, carers, and staff in the multi-disciplinary team and other agencies via telephone and face to face.

Demonstrate independent working in an environment that can be fast paced with rapid changes requiring prioritising of own workload and appropriate escalation to a supervisor.

To demonstrate excellent communication skills through a variety of means via email, telephone, and face to face.

To support and provide cover for colleagues.

Always maintain confidentiality.

To undertake any other duties that might be considered appropriate by the Operational Business Manager after negotiation and adequate training.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.