Administration Assistant/Call Handler

Job overview

Are you looking for new challenge in fast paced environment?

The Recovery at Home Team are looking to recruit Admin Assistant/Call Handlers to join their team due to expansion in service.

Recovery at Home provide Urgent Community Response and Virtual Ward Services, across South Tyneside and Sunderland, the team are based in Clarendon, Hebburn.

The team consist of an extensive MDT which includes nurse practitioners, nurses, a general practitioner, occupational therapists, physiotherapists, health care assistants, therapy assistant/exercise practitioners and administrative staff. Our virtual ward is overseen by a Consultant. The team also works closely alongside partner agencies including those from social care, assistive technology and voluntary sector services.

As an Admin Assistant/call handler you would be the first point of contact dealing with calls from patients, service users and colleagues. The service is a fast paced often with multiple demands so excellent organisational skills and flexible approach to work is needed.

Service hours are:

Monday-Sunday between hours of 08.00am- 8.00pm

Example shifts:

8am 2pm

12pm 8pm

8am 8pm

Allocated 8 weeks in advance across working week Monday to Sunday.

The current vacancies are: x1 37.5 hour however there flexibility around job share for the right candidates.

Main duties of the job

The successful candidate will be hardworking and be patient focused. They will be organised and have the ability to prioritise workload without direct supervision.

There is an expectation to work between the hours of 8am and 8pm 7 days week, therefore the successful candidate will need to have flexible approach to work to and be adaptable to service need as in times of shortfalls there will be an expectation to cover either South Tyneside and Sunderland dependent on service need.

The successful candidate should have excellent communication skills with attention to detail, ensuring accurate and timely inputting/updating of patient details, appointments and information into clinical records.

This is exciting opportunity to join a fast paced, expanding team within the Community Division!

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

To provide administrative / call handler support to the teams over 7 days per week between the hours of 8am and 8pm. To provide an administrative service to Recovery at Home South Tyneside and Sunderland supporting the delivery of an efficient and effective service to patients, service users and colleagues. Ensure accurate and timely inputting and updating of patient details, appointments and information into clinical records. To provide an initial point of contact for patients, service users and colleagues accessing the service via telephone calls. To work as part of an integrated team.

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

To provide administrative / call handler support to the teams over 7 days per week between the hours of 8am and 8pm. To provide an administrative service to Recovery at Home South Tyneside and Sunderland supporting the delivery of an efficient and effective service to patients, service users and colleagues. Ensure accurate and timely inputting and updating of patient details, appointments and information into clinical records. To provide an initial point of contact for patients, service users and colleagues accessing the service via telephone calls. To work as part of an integrated team.