Administration Assistant

Job summary

An exciting opportunity has arisen to join our Administrative Team as part of our Integrated Investigations Unit at Sunderland Royal Hospital, which opened in autumn 2023.

The post holder will be one of a small team of administrative support staff, who will provide essential administrative functions, whilst interfacing with clinical and administrative staff, patients and the general public. The service supports many departments and Directorates throughout the Trust and you would be expected to carry out a variety of administrative tasks to allow you to support clinical, nursing and administrative teams.

Main duties of the job

Main duties of the role are to undertake clerical and administrative duties, supporting the provision of an efficient and effective service to the newly developed Integrated Investigations Unit, and all service users throughout the Trust.

You will greet patients, register their details, take phone calls, deal with queries, signpost or forward calls as required. You will assist in maintaining the departmental appointments system. You will also contribute to effective communication links between all members of the IIU, and associated Directorates and maintain accurate electronic information systems, with previous experience of Meditech Version 6 being desirable.

Candidates must have numeracy & literacy Skills to Level 1 or equivalent and be educated to GCSE standard (Grade C or above) or equivalent with experience of working with the general public in an administrative setting. Proven all round administration skills, excellent interpersonal and communication skills, and computer literacy are essential. Excellent organisational skills and time management are also integral to the role. The ability to prioritise workloads is also desirable. An understanding of NHS waiting times would be an advantage.

At times you may be expected to work across sites, Trust Wide to support the needs to of the Theatres Division.

The hours of this role are shift patterns during core business hours of Monday to Friday 07:30 18:00 which could be subject to change until 20:00 in the near future.

Job responsibilities

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One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.