Job overview
Administration Assistant - Band 2 - Neuro / ASD
37.5 hours per week.
Based at 48 Lodge Road, West Bromwich but the base may change to a locality within the Black Country.
We are looking to recruit an Administration Assistant to work within our busy and friendly team supporting the Neuro and ASD Team as part of the Child and Adolescent Mental Health Service (CAMHS), for the Black Country.
You will provide an efficient and confidential service, ensuring the professional image of the department is maintained at all times.
You will provide a comprehensive administrative service in accordance with service requirements to the Neuro Service and will also provide cover for Single Point of Access (SPA) and Reception in times of staff shortfall.
You will require excellent communications skills. A flexible approach to this role is essential to ensure the demands of the department are met.
Working knowledge of all common computer applications including word is essential, as you will be required to carry out a wide range of transactions and associated data input. Specialist training will be given on ‘in house’ systems.
You should have a good standard of general education and have attained or be working the ECDL qualification or equivalent. You will also require a clear understanding of the concept of confidentiality of personal health information.
Main duties of the job
- To assist in the provision of a comprehensive administrative and clerical, service in accordance with service requirements to the Neuro Service and to provide cover for Single Point of Access (SPA) and Reception in times of staff shortfall.
Detailed job description and main responsibilities
- 1. To provide a comprehensive administration and clerical service including internal and external post duties, typing of letters and reports and providing reception duties and Single Point of Access cover in times of staff shortfall. 2. To process the client referral system and associated paperwork in accordance with departmental systems. 3. To receive and deal with incoming calls and take the appropriate action. 4. To act as a point of contact for visitors, clients and multi-agency professionals visiting the service, providing a friendly and welcoming reception service. 5. Receive deliveries and ensure that they are distributed to the appropriate area as directed by the line manager. 6. Undertake the administrative tasks of ordering of supplies and services including the submission of works tickets and urgent requests for maintenance/estates, where appropriate under the direction of the Line Manager. 7. To use and maintain current systems relying on information technology and to assist with the implementation and development of new systems and information technology. This will include word processing skills and the use of other software where appropriate. 8. To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality service. 9. This job description may be subject to change, according to service needs, in consultation with the post holder.
Other duties, responsibilities and work base appropriate to this role / grade, may also be required. The manager will discuss this with the post holder where necessary.