Administration Assistant - Bladder and Bowel

Job overview

The Bladder and Bowel Service provides a specialist nursing assessment, treatment and management service for those individuals experiencing bladder and bowel incontinence and chronic bladder and bowel conditions from the age of 4 years old.

The service works closely with other community nursing disciplines and nursing and residential care homes in providing assessment and treatment for children and adults.  The service works with Urology, Urogynaecology, Paediatrics, Colorectal Services and other health care professionals.  The Bladder and Bowel Service is provided for the residents of East Lancashire and Blackburn with Darwen who are registered with a local GP Practitioner

The post holder will work as a member of the Bladder and Bowel Administration team, providing an efficient, effective, and comprehensive administration services, including audiotyping, reception, telephone, and appointment booking service, using  EMIS and other electronic systems, for the patients, the public, all other departments, and stakeholders to ensure the smooth running of the service for colleagues, patients, and service users alike. The post holder will work predominantly with the Children and Young People’s clinical team although on occasions may be required to support the wider administration team.

Main duties of the job

A full job description is attached and will include the duties below

To provide a well rounded administrative and clerical support to the Team. Organising, attending and minuting meetings. Carrying out audio typng, meeting and greeting patients, registering patients on the electronic patient administration system and using the system to book appointment and follow ups.

Receiving and prioritising all incoming communications, ensuring all queries are dealt with quickly and appropriately.

Being the first point of contact for patients and visitors always acting in a professional manner.

Assisting with the smooth running of the department liaising with clinical staff both within and without the service as required

Any other appropriate duty as requested by the Clinical / Admin Team Leads

Detailed job description and main responsibilities

There is a full person specification and job description attached and additional information about the service is available https://elht.nhs.uk/services/bladder-and-bowel-service