Administration Assistant and Receptionist (band 2)

Job overview

We are looking to recruit a full time, permanent Administration Assistant and Receptionist to support the Cardio-Respiratory Department.

We invite applications from candidates interested in joining our team to deliver our vision for outstanding diagnostic services in Cardiology and Respiratory for local people. We strive to create excellent opportunities for a great work-life balance.

We are absolutely committed to ensuring that our patients have the best possible experience within our department. We are looking for people who are committed to delivering excellent patient care, whatever their role, and who take pride in what they do. We place a high value on treating all patients, customers and colleagues with respect and dignity, and seek people who strive for excellence and innovation in all that they do.

At Airedale General Hospital, our Cardio-Respiratory Department performs a wide variety of Cardio-Respiratory investigations. These include: simple and complex echocardiograms, simple and complex device implant and follow up, stress testing, holter monitoring, tilt testing, ECG, simple and complex lung function testing, bronchoprovocation testing, overnight oximetry and limited sleep studies.

Main duties of the job

Most of the time, our Administration Assistant and Receptionist provides the first encounter and experience for our patients and visitors when they enter the Cardio-Respiratory Department, whether that be by phone or face to face. This makes their role important for ensuring a positive experience for our patients from when they enter the department to when they leave.

The successful post holder will be responsible for:

• Receiving and registering patients on the Cardio-Respiratory Patient Management System (PRISM)
• Dealing with queries from doctors, other members of staff and the public.
• Answering telephone enquiries and directing calls, where relevant, to the relevant member of the team or department in the Trust.
• Providing information for enquirers within scope of roles and responsibilities.
• Supporting the Appointment Clerks and clinical staff within the Cardio-Respiratory Department with administrative tasks.

Detailed job description and main responsibilities

Please refer to the job description and person specification. If you have any questions, or require any further information, please do not hesitate to contact the recruiting manager.