Admin Lead

Job overview

The post holder will be aligned to a portfolio of the Care Group and will lead the clinical administration and clerical support functions across identified services within the Care Group.

This will include responsibility for administrative and data quality, support for the achievement of service KPIs and customer service.

They will operationally manage the clinical administration staff within the Care Group.

Main duties of the job

• Work with Service Managers/Modern Matrons to support the on-going development of administration services within the Care Group
• Working with clinical and administrative staff; establish and streamline administrative processes across all pathways
• Working with colleagues, ensure that IT system functionality is maximised and used effectively for the efficient service delivery
• Continually review administration systems and processes to ensure quality. Adapt and implement changes and updates where needed to meet commissioners and divisional needs
• Establish effective staff rotas to ensure adequate cover and functioning of the service and administrative tasks across administration teams
• Work with Service Managers/Modern Matrons and Team Leaders to ensure the implementation and continuity of an appropriate referral and triage process for all pathways.
• Implement appropriate systems for dealing with telephone enquiries, recording of telephone messages and required escalation procedures
• Develop and embed expected customer service standards ensuring they are achieved and maintained in all aspects of administration work and communications

Detailed job description and main responsibilities

Please view the attached job description and person specification to view the full details about the role