Admin & Clerical Officer, Cardiopulmonary, WRH

Job summary

We are looking to recruit a lung function Coordinator to join our friendly and enthusiastic team at Worcestershire Acute Hospitals NHS trust. This post is ideal for a highly organised person who would feel accomplishment in improving the organisation and service provision for the sleep service.

The lung function service offers ~7300 outpatient appointments across Worcestershire for patients diagnosed with or being investigated for; COPD, Asthma, Lung cancer and interstitial lung disease.

The successful candidate will assist in the booking of appointments, rescheduling appointments and supporting the clinical staff in optimising the waiting lists. This role has a significant contribution to the patient experience and is vital for efficient service delivery maximising the usefulness of the clinical staff.

The post holder will be based at Worcestershire Royal Hospital but may be required to work on other Trust sites. Worcestershire Acute Hospitals NHS Trust comprises of 3 hospitals: The Alexandra Hospital, Worcestershire Royal Hospital, and Kidderminster Treatment Centre. All sites have good road links to M42 and M5 motorways.

Main duties of the job

Work independently and as part of a mixed team, managing and prioritising daily workload. Including prioritising and coordinating clinical appointments, forwarding patient letters, liaising with patients, relatives and carers. Answering the telephone, resolving patient queries, receiving and returning calls to Consultant Physicians, GPs, medical companies and other medical personnel. Taking and relaying messages in a professional manner, enabling the department to provide an efficient and effective clinical service. Maintaining appointment lists e.g.partial booking and fully booking appointments, investigating if patients have been waiting longer than expected at the request of directorate managers outcoming attendances, competently using the various electronic Trust wide clinical systems including: OASIS, Bluespier, EZ Notes and ICE. Develop and maintain filing systems for patient clinical investigations and departmental correspondence e.g. equipment maintenance etc. Ensure and maintain office equipment and consumables, requisitioning to re-order office equipment/consumables.

Job responsibilities

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.