3rd Line Support Engineer (Business & Critical Systems)

Job overview

An exciting opportunity has arisen for Technical Support Specialist / 3rd line Business Systems Support Engineer within the Business Systems team at North West Ambulance Service NHS Trust. The trust have recently undertaken a bold strategy to level up and create the conditions for innovation and improvement that have enabled digital transformation at pace. Our strategy set out a clear vision to maximise technology in a way that was exciting and our focus is on staff and patients.

Our engineers receive the best training available to ensure we continue to lead innovation at the trust and with our partner trusts on national projects. We continue to invest in our staff and explore new and emerging technologies to complement the services we offer, AI and Machine Learning and Drone technology being recent examples.

Having experience of working within the business systems and cloud services environment, you will be responsible for deploying and assisting with the smooth day-to-day running of all IT systems. We are currently working directly with the Azure team at Microsoft to enable services to be securely delivered via Azure Services.

Main duties of the job

This role is responsible for delivering the projects to implement new business systems solutions which meet the needs of our changing digital landscape, whilst providing technical and specialist support and advice on hardware and software to the Trust’s users and other engineers.

You will manage, troubleshoot and resolve complex system related issues quickly in order to provide efficient and effective user support and will use your developed technical knowledge and experience in Azure, Active Directory, Windows Server and DNS to support the continual improvement of business systems to the trust.

The postholder will work as part of a team to support the development and maintenance of the organisation’s ICT infrastructure in full accordance with the Digital Strategy and Strategy for Urgent and Emergency Care.

You will also be required to work autonomously and in partnership with other ICT Teams in supporting users with the development and implementation of a diverse range of complex IT solutions, this involves the adoption of new technologies as well as leveraging value for money from existing infrastructure.

Detailed job description and main responsibilities

Please ensure that you have fully read the job description and person specification before applying for this role.