111 Call Handler

Job overview

NHS 111 Wales, Call Handler, Cwmbran

Permanent - full time  - 37.5 hours per week / part time - shift work .

Location: NHS 111 Wales, Vantage Point House, Cwmbran, Gwent NP44 7HF. Salary £23,159 - £24,701 per annum pro rata plus shift enhancements for unsociable hours.

Shifts will predominantly be during the weekends, evenings and bank holiday periods and will include night shifts and day shifts. A flexible approach is essential. Examples of full-time rotas can be found in the attached documents.

Main duties of the job

Can you remain calm and assertive in challenging situations? Are you looking for a rewarding role where no two calls are the same? Do you have the right attitude and skills to help us deliver our Mission of Right Care, Right Place, Right Time?

You will be answering calls from the public for the NHS 111 Wales Service (part of the Welsh Ambulance Service NHS Trust).

The ability to actively listen, make considered decisions and respond quickly and confidently is key to this role. The successful applicants will need to demonstrate they have worked as part of a team, ideally with a call centre background and will possess excellent communication skills. Excellent computer and keyboard skills are required as you will be entering patient information speedily and accurately onto a computer system.

Equally important is an ability to treat our patients with dignity, empathy and respect. For successful candidates, training will be provided and paid on a full-time basis (daytime hours for 5 weeks) and you must be able to commit to this and complete the training.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.