Communication and interpersonal skills
Master communication and interpersonal skills. This course is designed to enhance your abilities in patient interaction, teamwork, and handling complex communication challenges.
Estimated total duration: 6-8 hours
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Course Overview
Foundations of Communication in Healthcare
Explore the main principles of effective communication and their pivotal role in healthcare outcomes.
Building Rapport with Patients
Discover strategies for establishing trust and empathy with patients, key to building rapport.
Effective Communication Between Colleagues
Uncover key strategies for fostering clear and collaborative communication within healthcare teams, crucial for patient safety and care quality.
Communication Difficulties and Diversity
This module delves into the nuances of communicating with individuals facing diverse challenges, emphasizing inclusivity and understanding in healthcare settings.
Delivering Bad News and Family Updates
This module focuses on the delicate art of conveying difficult news to patients and their families, emphasizing the balance between empathy and clarity while considering legal and ethical implications.
Communicating at End-of-Life (ReSPECT)
This module focuses on sensitive yet crucial aspect of end-of-life conversations.
Challenging Communications with Colleagues
This module addresses the complexities of workplace communication, focusing on overcoming barriers and resolving conflicts.