Orthotic Officer

Job overview

We are looking for two enthusiastic and motivated individuals to join our busy Orthotic service based at our Darent Valley Hospital site.  They may also be required to assist with the administration and day-to-day Orthotic service at Queen Mary’s Hospital, Sidcup on an ad hoc basis.

They should have excellent customer service skills, good PC skills and experience of working in a busy office environment.

The post holder will be assisting in the smooth running of our daily Orthotic, Lymphoedema and Prosthesis clinics.  As part of the team, they will be greeting patients, dealing with face to face and telephone enquiries, processing orders, processing referrals, maintaining stock levels, processing invoices as well as the day-to-day management of clinic diaries for Orthotics, Lymphoedema and Prosthesis.

If you enjoy dealing with people face to face, enjoy a challenge and enjoy working as part of a team then this could be the job for you.

This role is being separated into two part-time roles of 22.5 hrs per week and 15 hrs per week.

For an informal chat please contact Lindsay Worthington on 01322 428610.

Main duties of the job

• 1.1    The Orthotic service provides assessment, diagnosis and treatment to a diverse range of conditions and patient types. Orthotic management includes assessment for and prescription of an Orthotic device where appropriate, or advice on different treatment options where not appropriate to allow the patient to regain function following surgery, illness, injury, dysfunction or disease.

The Orthotic service also manages the Lymphoedema and Prosthesis services.

As a member of the Orthotic & Lymphoedema Team, the post holder will participate in the administration and organisation of the day-to-day Orthotic service at Darent Valley Hospital, and may be required to assist with the administration at Queen Mary’s Hospital, Sidcup.

Detailed job description and main responsibilities

• 1.1     Provide and receive routine information including answering telephone queries from wards, patients / carers, suppliers and other Health professionals. 1.1          Give non-clinical advice to patients / cares and family. 1.2          Deal with general enquiries, seeking advice when appropriate. 1.3          Maintain accurate documentation and information systems both manually and by using the department’s internal ClinicSmart computer system for the ordering and supply of orthoses to patients. 1.4          Liaise directly with suppliers to ensure timely delivery of appliances / orthoses. 1.5          Assist with the checking of appliances on receipt from the supply company to ensure they meet safety, quality and delivery standards. 1.6          Assist with processing of invoices. 1.7          Collect prescription charges from patients. 1.8          Assist with the booking of patient appointments for multiple clinic sessions. 1.9          Ensure patient records are stored appropriately, whether written or on the computer. 1.10      Book transport when appropriate and liaise with ambulance services and other organisations. 1.11       Receive patients when they attend the clinic, keeping them updated of their progress. 1.12       Liaise with GPs and surgery staff ensuring that queries, referrals and treatment can be dealt with in a timely manner.