Healthroster Support Officer

Job overview

We are seeking a dedicated and detail-oriented Health Roster Support Specialist to ensure the smooth operation of our Health Roster system. In this role, you will be the first point of contact for system users, providing effective support and resolving issues efficiently.

Working closely with Allocate Support and the Health Roster Facilitators, you will assist in implementing system upgrades with minimal disruption. You will also monitor rosters to ensure they are finalised on time and meet compliance requirements.

Your responsibilities will include maintaining system accuracy by keeping user accounts up to date, synchronising data with ESR, and responding promptly to enquiries while providing excellent customer service. Additionally, you will work with team leaders to prepare and deliver reports that support internal and external reviews.

This role offers an excellent opportunity to contribute to the efficiency of our operations and support a vital system within the organisation. If you are organised, proactive, and enjoy solving problems, we would love to hear from you!

Main duties of the job

In this role, you will provide first-line support to users, resolving issues promptly and efficiently while utilizing your strong communication skills to collaborate with Allocate Support, ensuring the Health Roster system operates smoothly. You will work closely with the Health Roster Facilitators to implement upgrades quickly, minimizing disruptions. Additionally, you will monitor rosters to ensure they are finalized and compliant, assist with creating user accounts, and upload data to keep the system current. Maintaining the Health Roster system Gateway is also key, ensuring synchronization with ESR and the accuracy of data. You will respond to inquiries in a timely manner, delivering exceptional customer service to team members, and work with leaders to provide accurate reports and information for both internal and external reviews.

Detailed job description and main responsibilities

Primary Support Role: You are the primary contact for users needing support with the Health Roster system. Whether it’s a technical issue, a question, or a complex problem, you help troubleshoot and find solutions.

Coordinate with Allocate Support: You act as the intermediary between our team and Allocate Support, using the Allocate portal to raise any cases or questions, ensuring we receive the necessary support to maintain the Health Roster system.

First Point of Contact: When users experience issues, you are the first point of contact. You handle initial troubleshooting and escalate to higher-level support if needed.

Problem-Solving: You apply your problem-solving skills to resolve database issues and seek additional assistance from the Head of Healthroster when necessary.

Assisting with Upgrades: You assist with system upgrades, helping to ensure a smooth transition for all users.

Ensuring Roster Accuracy: You ensure rosters are accurate, compliant, and finalised to ensure proper payroll and scheduling.

Managing Data: You handle data tasks such as uploading sync reports and creating user accounts, ensuring our data remains organised and current.

Supporting Temporary Staffing: You provide support to the Temporary Staffing team, ensuring they have the tools they need to use the Health Roster system effectively.

Health Roster Gateway Management: You manage the Health Roster Gateway, keeping it updated and troubleshooting any issues with staff hours and grades.

Providing User Support: You offer friendly, helpful support to users with questions or needing assistance, making sure they feel supported.

Generating Reports: You generate and distribute reports, providing necessary information for internal reviews and inspections.

Building Effective Relationships: You collaborate with various teams and stakeholders, maintaining strong relationships to achieve common goals.

Team Contribution: You contribute to the team’s effectiveness by managing your workload and continuously improving your skills through training and development.

Adhering to Policies: You follow all relevant policies and procedures to ensure smooth operations.